Live job tracking
your customers can watch.
Every job gets a live “is my car ready?” page. Your customer watches it move from booked in to ready for collection on their phone, under your branding, with no app and no login. Like a parcel tracker, for their car.
That is a real tracker page from our demo workshop. Open it on your phone.
Parcel firms solved this years ago: give people a live link and they stop phoning the depot. Garages still field the same call dozens of times a day, and every answer pulls someone off real work. Autera gives each job a tracking link the moment you confirm the booking. The customer watches the stages change in plain language while you just work the job the way you already do. When the car is ready, the same page asks them for a review, at the exact moment they are happiest.
What the tracker does for you
Four jobs it quietly takes off your front desk.
The phone stops ringing
Every "is my car ready?" call is a mechanic off the ramp or a front desk interrupted. The tracker answers the question before it is asked, all day, on its own.
Your branding, not ours
The page leads with your garage’s logo and name. To your customer it reads as your garage being impressively organised, because it is.
It sends itself
Confirm a booking and the tracking link rides the confirmation email automatically. Nobody has to remember a button. There is a WhatsApp button on the job for everyone else.
Reviews at the perfect moment
When the job hits ready for collection, the page can ask for a Google review. That is the single happiest minute of the whole visit, and it works while you finish the next car.
Sent by WhatsApp, the way garages actually talk
Every tracking link, invoice and quote in Autera has a WhatsApp button that opens with the message already written and the customer's number already picked. One tap in the workshop, one tap from the customer, done. Email still works for the paperwork people.
How it works
You do nothing new. The tracker rides the workflow you already have.
Confirm the booking
A job is created and the tracking link is minted and emailed to the customer automatically.
Work the job as normal
Update the job status the way you already do. The tracker mirrors it in customer language.
They watch, instead of calling
Booked in, being worked on, waiting for parts, final checks. Live, on any phone, no login.
Ready, collected, reviewed
The page shows ready for collection and asks the happy customer for a review at that exact moment.
The front desk, before and after
Without a tracker
✗ Front desk answers the same question thirty times a day
✗ Customer rings at 4pm angry the car was not ready at 2pm
✗ Updates are whoever picks up the phone remembering right
✗ Asking for reviews feels awkward, so nobody does
With Autera
✓ Customer checks the link like a parcel tracker
✓ Waiting for parts is visible the moment it happens
✓ One source of truth, in customer language, always current
✓ The review ask happens automatically at the happiest moment
Questions garages ask
Give your customers the tracker
On the Workshop plan at £79/mo with health checks, certifications and unlimited jobs. Try everything free for 14 days.
Start free. No card needed.