Support

From your dashboard, click the "New Job" button on the Jobs or Calendar page. Pick a customer (or add a new one), pick a vehicle (or add one with a DVLA registration lookup), enter a job description, optionally select a template, and save. The job is then visible to every technician on the floor and ready to be scheduled or worked on.

Open the relevant job and click "Create Invoice". Autera pulls in the labour, parts, and services from the job automatically. Review the totals, then click "Send". The invoice goes to the customer's email with a Pay Online button if you have Stripe connected. You can also download the branded PDF or send by SMS (coming soon).

Go to Customers in the sidebar and click "Add Customer", then fill in the form (name, phone, email, address, optional company). To add a vehicle, open the customer record and click "Add Vehicle". Type the registration plate and Autera fetches the make, model, year, fuel type, and MOT expiry from DVLA automatically.

Go to Team in the sidebar, then open the "Portal Users" tab. Click "Invite User", enter their email and pick a role (Owner, Manager, Technician, or Viewer). They receive an email with a link to set their password and join your workshop. You can invite as many users as your plan allows.

Go to Billing in the sidebar, click "Manage Subscription", then "Cancel". Your access continues until the end of the current billing period. No phone calls, no retention teams. You can export your customers, vehicles, jobs, and invoices at any time before or after cancelling, your data is yours.

All Autera customer data is stored on UK-based servers. We do not transfer your operational data outside the UK or EEA, except where required by named third-party processors (Stripe for payments, Firebase for authentication) under appropriate data transfer safeguards. See our Privacy Policy for the full list of processors and their roles.

On the sign-in page, click "Forgot password?". Enter the email address on your account and we send you a reset link. Click the link, set a new password, and you are back in. If you do not receive the email within a couple of minutes, check your spam folder or email [email protected] for manual help.